Staples Ireland Case Study

Background

Staples Ireland expanded their warehouse in Santry in May 2000. SHS conveyors provided a complete conveyor and racking solution with HQ Software contracted to provide the control software for Picking and routing product through the conveyor. Over time the system has expanded and now our solution controls all major warehouse, distribution and retail operations.

"HQ Software are flexible enough to cater for our rapidly expanding business. Their support and service are excellent"

Keith Farrell - Operations Director

Our Solution

• Receive and Putaway incoming goods using Wireless handhelds and printers
• Control Conveyor Picking using specific barcode labels to route boxes around the warehouse into the correct locations
• Stock Features not available in their current ERP system allowing more control and analysis of the warehouse stock
• Checking stations configurable on the conveyor allow managers to route orders depending on the situation
• Customer Service Query Module tracks and monitors all warehouse and distribution issues
• Proof of delivery recorded on handheld devices and can be emailed with one click from our system
• Various reports on warehouse efficiency, productivity and management reports
• hqRoute retail section now incorporated into warehouse system
• Website allowing customers to view and amend stock information in relation to their products

Benefits to Staples Ireland

• Simple to use windows GUI
• Basic staff training required
• Improved pick rates and accuracy on picking and goods received
• Control and Analysis of all stock movements in the warehouse
• POD solution removes paperwork for van drivers and easy access to POD
• Customer Service Query Module empowers management to pinpoint areas that require improvement
• Flexible for future enhancements and changing direction of Staples Ireland